Adobe document not printing correctly

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    Adobe Acrobat Reader DC not printing

    /t5/acrobat-reader-discussions/adobe-acrobat-reader-dc-not-printing/td-p/10281438 Dec 04, 2018 Dec 04, 2018

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    Having issues getting acrobat reader printing on a client's Windows 10 PC.

    They can click print and the print box comes up. Then when they click print, it disappears with no sign of the document appearing in the print queue.

    I am able to print the exact PDF documents fine with Windows Edge Browser, or using Quick Print from file explorer. All other programmes on the computer are printing fine. It is just Acrobat Reader DC that has the issue.

    The Reader is up to date according to the Check for Updates.

    Adobe Version 2019.008.20081

    I have tried repairing the Acrobat install and that still does not fix it.

    The printer is attached to the computer via a USB cable.

    Any help would be greatly appreciated.

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    1 Correct answer

    Adobe Employee , Dec 04, 2018 Dec 04, 2018 AnandSri • Adobe Employee , Dec 04, 2018 Dec 04, 2018

    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then try printing the PDF file as 'Print as an Image', for steps, you may refer to the help article Print PDF as image | Adobe Acrobat, Reader

    Are you/your clients are facing this print issue with all the PDF files or it is specific to one PDF file?

    Make sure that you/your client have the latest firmware/driver of the printer installed.

    What is the make and model of the printer installed? If

    1 1 Upvote 15 Replies 15 Adobe Employee ,

    /t5/acrobat-reader-discussions/adobe-acrobat-reader-dc-not-printing/m-p/10281439#M51609 Dec 04, 2018 Dec 04, 2018

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    We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and then try printing the PDF file as 'Print as an Image', for steps, you may refer to the help article Print PDF as image | Adobe Acrobat, Reader

    Are you/your clients are facing this print issue with all the PDF files or it is specific to one PDF file?

    Make sure that you/your client have the latest firmware/driver of the printer installed.

    What is the make and model of the printer installed? If the printer has the wireless feature, try connecting the printer wirelessly and see if this brings any difference.

    You may also refer and try the suggestions from the following help article Troubleshoot PDF printing in Acrobat and Reader

    Reset Adobe Reader's preferences and reboot the machine, to reset the preferences, refer to How to reset Acrobat Preference settings to default.

    If the issue persists, use Acrobat cleaner tool to remove Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Make sure that the connected printer is the default printer in Adobe Reader and then try printing the PDF files.

    Let us know how it goes and share your observation.